The 10 early lessons learned outlined in the report are:
- Investments in pandemic planning and stockpiling antiviral medications paid off;
- Public health departments did not have enough resources to carry out plans;
- Response plans must be adaptable and science-driven;
- Providing clear, straightforward information to the public was essential for allaying fears and building trust;
- School closings have major ramifications for students, parents and employers;
- Sick leave and policies for limiting mass gatherings were also problematic;
- Even with a mild outbreak, the health care delivery system was overwhelmed;
- Communication between the public health system and health providers was not well coordinated;
- WHO pandemic alert phases caused confusion; and
- International coordination was more complicated than expected.
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